360Works LiveOps

360Works LiveOps transforms industrial field service by combining instant AI vision diagnostics with live AR remote assistance. Designed for field technicians, maintenance engineers, and plant operations teams, LiveOps eliminates machinery downtime and accelerates First-Time Fix Rates (FTFR).

KEY FEATURES:

• INSTANT AI MACHINE RECOGNITION Point your mobile camera at any commercial or industrial asset. LiveOps automatically identifies the machine model, serial context, and operational state in seconds.

• SMART-SLOT CITED AI DIAGNOSTICS Ask the AI assistant anything about error codes, mechanical faults, or operational procedures. Receive instant troubleshooting answers verified and cited directly from official enterprise manuals and schematics.

• ONE-CLICK HUMAN ESCALATION When AI answers aren't enough, escalate instantly to a live remote support expert with full session history and machine context pre-loaded.

• LIVE AR TELESTRATION During live video support, remote experts can draw smooth vector circles, arrows, and annotations directly over your camera feed. AR markers stay locked in 3D space over real physical components.

• SERVICEMAX & ENTERPRISE INTEGRATION Launch sessions directly from ServiceMax work orders with pre-loaded context. Automatically save AI chat logs, diagnostic summaries, and session media back to your system of record upon job completion.

• BUILT FOR THE FIELD Designed for high performance, fast loading times, and single-handed mobile operation in active utility environments.

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