Lumion Inbox

Lumion Inbox puts every text, email, call and website chat with a prospective student in one shared inbox, so your admissions team can see what needs a person, reply in context and call back from your school's own number.

It's the mobile app for staff at schools that use Lumion. Your school's AI agent works alongside you: everything it sends or answers is labeled with its name, and when a student asks for a person, the conversation comes to your team with the context attached.

See what needs you • Needs you, Coming up, Tasks, Hot leads and Everything views put the next follow-up at the top • Switch between conversations your team is handling, conversations AI is handling, or all of them • Filter by unread, starred or assigned to you, and search across your school's conversations • Folders for My Inbox, Starred, Archive, Drafts, Scheduled and the Sent log • Read, starred and archived status is shared with your whole team, so no one follows up twice

Reply in context • Each contact's texts, emails, calls and website chats on one screen, one tab per channel • Reply by text or email from your school's numbers and addresses • Quick replies for the answers you send most • Drafts are kept, so you can finish a reply later • Your school's messaging rules, including opt-outs, are checked before anything is sent

Work alongside AI • Every AI-written message and AI-answered call shows your agent's name • Hand-offs tell you why a student asked for a person • AI summaries of website chats show the student's intent at a glance • AI-suggested follow-up tasks come with the reason and a draft you can edit, send, schedule or skip • Take over from AI at any time, or pause and resume AI outreach for a contact

Call from your school's lines • Call from your school's phone numbers over the internet, never from your personal number • Choose which school line to call from, or dial any number on the keypad • Calls use iPhone's built-in calling system, so they keep going when you switch apps or lock your phone • A Recording label shows during calls on lines your school records • Call history shows how each call was routed, with recordings and transcripts when your school records calls • Voicemail with transcripts • Log the outcome of every call

Contacts • Contact details, consent status, notes and a full activity history • Add and edit contacts, including straight from the keypad

Made for school teams • Switch between schools if you work at more than one • Supports Dark Mode and larger text sizes

Lumion Inbox is for staff at schools that use Lumion. Sign in with the email and password you use for Lumion on the web; your school's Lumion administrator gives you access. There is no sign-up in the app.

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