Oussama Services

Oussama Services is the residents’ app of Oussama Promotion Immobilière. A problem in your home or in the common areas? Report it in seconds, then follow it through to resolution, talking directly with your residence’s customer service.

REPORT • Pick a category from your residence’s list: plumbing, electricity, lift, common areas… • Describe what is happening and add a photo if it helps. • The app suggests an urgency based on the category, and you can change it before sending.

FOLLOW • Every request moves through clear steps: received, taken over, in progress, resolved. • One conversation per request with customer service, photos included. • Has the problem come back? Report a recurrence, linked to the earlier request.

STAY INFORMED • A notification when customer service replies, when work starts and when your request is resolved. • Your residence’s announcements: outages, works, reminders. • Your residence’s directory: concierge, guard post and emergency numbers.

EVERY DAY • In French, English or Arabic, light or dark. • Without a network, your messages wait on the phone and go out by themselves when the connection is back.

Your account is created by your residence: sign in with the phone number it recorded and the code sent by SMS or WhatsApp.

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