HubOne | SDS

Hub One is the mobile companion to your Hub One products. Sign in once with your Hub One account and every product your organization uses is on your phone: Stride, Signal Hub, Support Desk and Ledger. ONE APP, ONLY WHAT YOU USE Hub One shows the products and modules your organization has turned on, and nothing else. If your team uses only Support Desk, you get a focused support app. If you use everything, a launcher takes you to each product in one tap. The home screen shows what needs you across products, plus the items you opened recently. STRIDE: WORK AND TEAM CHAT • An inbox of mentions, assignments and updates • My work: every task assigned to you, grouped by status • Task detail: status, assignee, priority, due date, comments and attachments • Create tasks in seconds, and search across projects • Projects with overviews, updates and task lists • Approvals you can accept or send back on the spot • Team chat: channels, direct messages, threads, reactions, mentions and file sharing

SIGNAL HUB: SALES AND CRM • Today: your calls, meetings and follow-ups for the day • A shared inbox to read and reply to customer email • Deals on a board or a list, so you can move a deal forward as soon as you leave the meeting • People and organizations with their full history • Log activities and review proposals and approvals SUPPORT DESK: TICKETS AND LIVE CHAT • An agent dashboard with your queues and counts • An inbox with folders, team views and swipe actions • Ticket view: reply to customers, add internal notes, assign, and change status or priority • AI assistance to draft replies • Live chat: accept conversations, reply to visitors, transfer them, or turn a chat into a ticket • Customer profiles with past conversations LEDGER: BILLING OPERATIONS • Approvals waiting for you • Invoices and their status • Subscriptions, contracts, quotes and customers

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