Experia App Desktop

Experia is a complete customer service and contact center platform that brings every channel your customers use into one workspace. The Mac app gives your team direct access with desktop notifications, and stays connected from the menu bar so new messages reach you the moment they arrive.

Key features: • A unified inbox for customer conversations from channels such as WhatsApp and social media. • Voice calls inside the app, with transfer, hold and a call timeline. • Campaigns over WhatsApp, email, social media and IVR. • A live dashboard for agent and call performance. • Service requests, tasks and contacts in one place. • Reports that help you measure performance and improve customer experience. • A full interface in Arabic and English.

An Experia account is required. No account yet? Start experiaapp.com.

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